Hi Non Rev ! You just need to be persistent ! I had the same problem,I've booked for 15th of April but i couldn't make it ...i sent an e-mail ..couple of them but never got a reply.Eventually i choosed option 1 instead of two and a girl picked up a phone.She told me to call back in two days ..if still no answer on number 2 she told me to dial option 1 again and that she would take care of that..i did like she told me but somebody picked up the phone on option number two ...so they were very polite and left my application opened again ! I hope it will work for you as well ....