Samsonite guarantee seems silly
I just sent this to the only email address I could find on the Samsonite.com website. Let's see what happens.
Good afternoon,
I have a Samsonite Firelite case since October. It has a 10-year guarantee. I do not have the guarantee card. The zip has become detached from the case in one corner. The closest retail store (Manor, Chavannes Centre) says they cannot return it to you because I do not have the guarantee card. I have checked your guarantee conditions on Samsonite.com, and what they say does indeed correspond to your guarantee policy.
Why is your policy this silly? The model only exists for two years. There is no possible way it can be out of the guarantee period. Note that I am told I cannot even return it for a paid repair.
Regards,
[Personal détails removed]