LH strike and resulting IT & Helpline issues
For sure I will update the forum when I get a response from LH.
What was a surprise for me was that once I received the SMS noting the flight cancellation being able to rebook via the phone or internet was just not possible.
I tried both German and UK helplines, just kicked out of the German one and the English version just kept playing intermittent music and then a period of silence. The mobile web site and main site were both not accessible even 11 hours later!
I understand that Amadeus host the LH booking system so presumed it was totally overloaded with requests once the strike details were known.
I had expected more from LH and it I was very lucky to be near LHR at the time.