Ditto. Had to move, terrible experience with PCCW... router box burning out every few months, happened total of 6 times over 2 years; took days to get service back up and running each time, kept getting promised 1 mnth's free service for the inconvenience, then simply billed us each month as if nothing was said. Upon relocating were told relocation fees would be north of $1000 HKD... so dumped Netvigator and switch to the HKBN with the 1000M cable... world of difference. Got a promotional package for DB that included 60 channels on their cable for 189.00/mnth plus free reinstallation fee in case of another move within the 24-mnth contract. Also didnt have HKBN at our new place, but their cable guy came up and ran a new cable to our flat. Total installation time took about 50 minutes to run the cable to the main and get everything setup.
If PCCW isn't literally the worst Internet Service Provider in the world they must be quite near the bottom. Good riddance PCCW. Hopefully forever.