Thanks for all the posts here, very informative.
I have concerns with the use of KPI's and bonuses in public safety organisations that came in during the 90's and still exists. We can play semantics with the terms bonuses, at-risk-components, benchmarks, targets, etc.
Key Performance Indicators should reflect points that are reached as a consequence of an overall good performance. Attaining these numbers becomes the objective and this ties in with corporate sociopathic behaviour. Maybe it is wiser to not to define these targets as numbers.
For example, promoting and overseeing safe operations should lead to a reduction in safety occurrences, and thus reports. This should mean a safer environment. The target is not safety but a reduction in reporting. Where does the lead us to?
I understand that there is now a corporate move away from this. I would appreciate Sunfishs thoughts?