I am reading this and everyone here has valid points. CHL ran this EMS for 35 years very succesfully in fact I recall people from US based EMS services looking at this as a model to be followed. Unfortunately it is now a pseudo EMS political organisation being run by doctors, lawyers, buerocrats and people from failed airlines. It has evolved into an organisation were a secretary in finance can trump a decision made by an Ops manager. The 139 is a fine platform for Ifr and landing on flat solid surfaces like helidecks and pads. Over 95% of our flying is VFRand much is first response. It is not suited to landing in 3 ft of snow,swampy ground, confined areas or rugged terrain which is were we are required to land frequently. Many of the suggestions being made have been made over and over but management wont listen because they know better than the people who have actually done the job for 20 yrs. Until the operational decisions are made by people with helicopter experience it will continue as it is (unfortunatly)