''It was Richard De Crespigny, the pilot who avoided the near-disaster, and he gave everyone his mobile phone number. He said if anyone didn't get a voucher or they weren't happy with the service, to call him personally and he would fix it.
Strange to promise the ability to fix it....
- whilst a nice sentiment - why make what amounts to a superficial gesture - knowing that there are no resources for a pilot to call on to assist passengers should they actually take him up on his offer.
Maybe he has connections now... He Might have Alan's number to call 24/7