As an employee of CAA when Baldwin was CEO I never heard of him referred to as Frank the Frightening. He certainly wasn't popular but that never concerned me. I doubt that TAAATS was implemented at a cost of $170 million dollars though? Maybe that was the raw cost of the hardware/software?
When I was employed at the CAA in 1990, I was fresh from the private sector, had never been employed as a 'public servant' it certainly was an eye opener
Maybe ASA needs another review of the type Frank conducted? Staff numbers and the departments they are employed in & the benefits to the organisation would make for interesting reading.