It is a problem for many old people - my 87 year-old father needed to prove his ID in the branch of the bank that he has been using for over 70 years and as he has neither a passport nor a current driving license then it took the personal intervention of the manager to allow his Blue Badge parking permit to be used (the only photo ID that he possesses).
The problem is that only these two forms of ID are currently accepted by most organisations these days (the day of accepting an RAF ID Card as proof of identity in banks etc are long gone) because the employee has to follow the rules without exception. I am sure that some-one with sufficient authority at Leeds Bradford will see common sense, but an employee's job could be at risk if they broke the rules without permission from above.