Shutterbug..very accurate view of the present..and lets face it, it pervades and infuses throughout the whole of CX's system. A recent flight in EY from SYD and it was a reality check in being treated like a total pleb. I was even told that ..I had enough wines in their opinion..after 4 measly glasses and an EY meal that quite frankly contained all the ingredients of a heart attack. attention to any detail..even the fact that two of the ey crew had no idea if there was a power point at my seat position or whether there was a power socket converter avail. I was offered one from duty free for 35USD then post flight, told there was intact 2 available!!!...all of this delivered with a sultry repose and an attitude that quite frankly, embarrassed. To receive this sort of service in a legacy hotel or restaurant, would result in major criticism...sadly, CX appear to have ligatured Skytrax, so any recrimination will at the most, be 'soft'.