Do IATA look after customers?
Question in the travel section of the Daily Telegraph yesterday about not taking the first leg of a return flight on EZY and whether the return would be automatically cancelled. The answer given was that as EZY is NOT a member of IATA it doesn't have that rule (as we all know).
Given that full service airlines make you use the tickets in the correct order and if you fail to fly the first leg you have forfeited the whole trip, this makes flying with similar lo-cost airlines far more flexible than (ha ha) "full service" airlines.
Therefore IATA does its passengers a disservice in not permitting a greater flexibility. Recently I had to throw away a whole trip on Air France because I was unable to take the flight. The cost to change was so exorbitant that it was cheaper to book a new trip on a different airline. This is plain stupid.
Last edited by Espada III; 7th April 2013 at 06:30.