Personally I think their choice of A/C is correct, as much as id like them to buy more, however they have no innovation when it comes to service nor do they listen to the front line staff. Anybody could have seen that the cradle EY seats were a bad idea and it took them 3 goes to finally get the J class seat correct at what $$$, eticketing they were forced to join that revolution by the date agreed by all 1W carriers, IFE that's available during boarding? ID travel clothing, iPads in the cockpit vs EFB the list goes on. Any decent suggestion is met with CANNOT somewhere along the line.
Last edited by SMOC; 4th April 2013 at 03:07.