I have been with Plusnet for about 10 years now hving joined them when my local exchange was first broadband enabled. I hear what is being said about BT taking us plusnet customers over eventually (no doubt at higher prices) but I understand that their present policy is to leave us all alone and see what the benefits of good customer service really are. We can speak to an English call certre (O.K. they may have a Sheffield accent but so what?) and they know what they are talking about. I have never had a problem with them and have needed to use the call centre rarely. My broadband speed has dropped to unacceptable levels twice in the last year or so, On the first occasion, BT were alerted and checked out my internal installation, fitting a new master socket with built in broadband filter for free. On the second occasion a requirement for an exchange reset was the diagnosis. This they performed and my broadband speed was restored to its previous 6Mb/sec level. As a legacy customer they also host all my websites for free.
I really can't complain.
P.P.