gehenna and mixture are both right.
My contract renewal is due in June. I suspect they will want more money from me. The usual annual process is that I ring up to re-new, tell them that they are too expensive and say I will switch to their BT owned Plusnet, and then ring back a couple of days later asking to be put through to the "leaving BT team". (I used to quote Orange, but plusnet have been cheaper in the last couple of years)
This team appear to have more discretion about price, and last year did a good deal.
I'll see what happens this year.