Which is Better - Heathrow or Gatwick?
My own airline, British Airways, is focussing all its prestigious routes and services at HQ - London Heathrow. Gatwick is suffering demotion to service local business "short haul" point to point traffic.
Our customers repeatedly tell us that they prefer Grubby Gatwick - shabby - in need of deep cleaning it may be, but there's a friendliness that the cold, clinical LHR doesn't seem to have.
When we had the disruption of cold weather a couple of weeks ago, our BA managers were lambasted by the staff for "putting all their eggs in one basket" - under the old regime, we would have handled some of the LHR flights at LGW, relieving the pressure up the road! Now we have insufficient staff or resources at LGW.
As a result, only one flight was cancelled at LGW compared with dozens up there!
As our customers, and the people who should be our most important consideration, what do you feel?