I am talking about in general it's not bad. and the demanding pax is just one example. And I am not trying to shift the responsibility to anyone. As someone posted before, there are good and bad people. do you think it's also fair to over-generalise that all hkg gals are not providing good service?
surely that's demoralising to lots of hkg gals that consistently giving out good service.
Again, not shifting the blame to management, but they do have a share on it. When they only think of cutting cost, they are trying to cut short of cc's training as well. That does play a big part in the service standard too.