Its fairly typical of the attitude of the current generation of Second Officers (Non-locals I might add). 80s child perhaps? Acting like one either way.
why can NH, OZ, SQ or TG deliver so much better than CX?
I guess thats why CX never wins any awards and all those airlines do consistantly?
You will find that all airlines have passengers vocal in complaining about their service. The happy ones don't. We carry several million passengers a year. How many are complaining publicly? 0.1%?