Capetonian,
You write about these UK Hight Street Travel Agents as though they are beneath you on the social ladder. How totally rude, disrespectful and obnoxious. I wasn't so surprised however, after having read the 'about me' part of your user profile.
Your comments are totally irrelevant to the terms and conditions of Thomas Cook flight crew so I suggest you go and infect another part of this website, like SLF or Spotters Forum.