I stand by my statement. Based on experiences with high street agency chains, the staff are not worthy of the title 'travel consultant'. It may just be that I was unlucky, but I have been appalled at the low level of their travel industry and geographical knowledge.
Exceptions, as always, will exist. If you read my posting, I did not specifically say that I was referring to TC, but to the high street agency chains in general.
Next time I have the misfortune to be in Crawley I will drop into the TC shop and be a 'mystery shopper.'