Refund received
Thought I'd give an update........
I finally received a refund on Friday 1st March (5 weeks after payment was taken from my card and 3 weeks after my first complaint).
That's good (though my credit card company would have refunded me anyway).
What's not so good is Proviations attitude that it is perfectly acceptable to ignore customer complaints for a week or more (or perhaps until the customer posts a complaint on PPRUNE?), or indeed, if we look at merret's first post........ 3 weeks or more.
Overall.
Did I get my money back? Yes.
Am I happy with a shoddy, second class service? No.
Will I buy from Proviation again? Absolutely not.