Possibly more a case of failing to comprehend the needs of those much further down the CoC. Having been in recent contact with some colleagues more closely involved in the Service Complaints system I'm inclined to agree that the time is right for an Ombudsman with sufficient powers to drag the CoC - especially that of the Army - into the 21st C. Their (ab)use of the AGAI67 system is shocking.
Last edited by diginagain; 3rd Mar 2013 at 21:17.