Attended a well known location in Oxon recently where I spoke to an officer from NPAS based on a unit in the Eastern area (not Benson).
He intially was not aware I was air support pre NPAS. I was surprised and sad to hear from him what a disaster it has been and in short to many aircraft down, not enough officers to run the shift's, transits too long, lack of local knowledge, and crap dispatch system. The final comment was that they are providing a service level well below par and the service that is provided is very poor most of the time.
My only dream ( and will always be a dream) would be for my PCC to take NPAS to court for breach of contract, get our money back.