To the question of compensation, yes
27 hours, flight delay, 20 hours in transit
arrived at hotel at 4.40 AM,
followed by snapped off toilet in bedroom, & no other rooms available.
Yet APPARENTLY in emails from T/C, we were also given a free room upgrade to " AMASADOR SUITE ", Funny NO ONE TOLD US.
AS WAS EVERY PERSON ON TCX138 was upgraded, " before " you got to hotels, as stated by T/C. Funny thing is we never moved, & were never offered anything, & the upgrade was first STATED as done a week into holiday, then when challenged about room numbers, it was changed to BEFORE WE ARRIVED, " by virtue of compensation to GIVE SOLACE to everyone due to the flight delay "
As stated to T/C all crap, show us where you upgraded from & to what, showing room numbers & facts, NO PROOF ANSWER SINCE 20th Nov