They won't be getting any more Business Class from my Family unless they smarten up the B767 or better still replace it.
We flew 6 Business Class AKL-HNL on the B767 and the seating and IFE were appalling.
Never again would we sit in their B767 for 9 long uncomfortabl hours.
The B777 Business Class from PER-AKL was very good.
With service on old aeroplanes like the B767 it's a wonder they make such a good profit.
If they replace the 767 with the 777 we would use them again.
The profit margin would be better with a more modern fleet.
Apart from our 6 Business Class Tkts. my niece had a works Deluxe Ticket and it was the biggest mistake she made.
It was a terrible waste of money , very little value for the fair bit of extra cost . A complete waste of money.
If other passengers feel the same way and according to conversations I had with other 767 pax they did , then Air NZ could make more money by addressing these issues.
