Crepello,
Look at what is happening here. A young (and low paid) man has his passport held centrally by his regiment in order that, when the time comes for him to do his job, there are no problems with getting everyone out quickly and efficiently. In other words, it is not his fault that he doesn't have a passport.
How would you feel in his position - home to see his parents with the prospect of a dirty, hot, uncomfortable and downright dangerous few months, and has to spend most of his time arguing with a jobsworth on the telephone who is only interested in getting brownie points from MOL.
You say 'I'll try to make my point without the hysterical indignation, petty sarcasm and ludicrous assumptions'. Well your post is the epitomy of petty sarcasm, and if you can't see indignation in spades from just about everyone in this and two other threads without assuming it is hysterical, then that ranks as the most ludicrous assumption of them all.