Shame... They seemed in their previous post to be trying to make things better and I genuinely hoped they would be a company one could order from in the future.
I think this is why so many companies are folding these days (generally). Only those who offer good customer service; have good online processes; have a good reputation; and most importantly are lightning quick to deliver will survive. Thats why I shop online now, and in the UK and in the aviation world, Transair are second to none. Pretty much anything I order, arrives the next day, and it's the right product, it works, it does what it says on the tin, and so on. Because I trust them, I wont use anyone but them now.