BN must know about the unhelpful and aggressive attitude of our Staff Travel staff at HKIA. Routinely they delay staff and issue boarding passes at the very last minute causing a mad rush to the aircraft. On arrival at the gate you receive a dressing down from the gate staff for being late! What ever happened to the much more orderly ( and efficient) 'Gate Standby'? Confirmed FOC's are unilaterally disregarded and many people just opt to pay the normal fare in order to de-stress the whole event (ie family holidays). This would appear to be exactly what CX has told BN that it wants otherwise any Manager in his situation would have fired many of those miserable rejects years ago.
Shame on you and yes, it's embarassing when you see how helpful other Airlines can be.
