I don't know whatever happened to flight planners who were experienced at planning and pilots who flew the aircraft. This just seems a way to save money on employing the proper people to do the job right first time. If I was at Jet2 I would like to think that when I picked up the phone and called Ops that it would be answered by someone who was an expert at their job and not someone pushing buttons who will more than likely tell me "but that is what the computer is telling me".