Mad Jock.
Even in the short period I worked for them, they were doing this and lieing about it.
We were to operate GLA-MAN-GLA.
When we got to MAN, they said (and the word 'please' was never heard), now do MAN-EDI-MAN, then MAN back to GLA about 3 hours late.
The gave the punters some old pish as the reason for the delay. I simply told them what had happened.
My opinion of them was starting to be formed.....