PS. Mind you, I bet he regrets taking a measly £900 claim to court, and for that - serves him right!
sooty, Since he'd already paid millions in claims, I think he may well have separated this one from the pack and used it as a test case.
There might be a case for passengers being able to purchase delay insurance. A "We take full responsibility until you're there" V "If you're stuck, don't come moaning to us."