It is correct that at BHX it's BA staff that perform all the ground handling functions, but that was always the strength of BHX. I never found any hint of militancy in my time operating out of there, just people working hard to try to keep the base viable and keep their jobs (and consistent profitability suggested they were doing something right). Globeground and Aviance may be cheaper in the short term, but when things start to go wrong there's never been a clearer illustration of the proverb 'penny wise, pound foolish'. With handling agents you're just another customer amongst many and they're really not interested in helping you out. With BA staff you are THE customer. I know there are some pretty lousy BA stations out there (MAN springs to mind, and the check-in staff at EDI are bordering on inept), but I'd choose a good BA station staff over most handling agents any day. My experience suggests the passengers usually would to.
Anyway, whats this got to do with Maersk?
