The greatest difference between Tiger and Virgin is attitude.
Mr Borrgetti has reinvented Virgin by not only listening to the complaints of his staff but by rapidly addressing them.
In contrast the CP (acting CEO) of Tiger has been known to respond to staff complaints with "if you dont like it, f#@k off."
It is a simple fact; the way you treat your staff is the way they will treat your customers.
Last edited by MASTEMA; 27th Jan 2013 at 08:10.