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Old 5th February 2003 | 21:53
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flapsforty
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From: Europe
Question Who's the boss on your aircraft?

There's thread running on RP where some people believe that cabin crew generally are not aware of the chain of command on an aircraft.

Its not uncommon for Cabin Service Directors/ Pursurs to think they have more power than the Captain.
Can this be true? I am asking purely out of interest, curious to find out what this is like with other airlines.
Are those posters on RP correct and does there exist in some companies a culture where cabin crew are not aware of the legal position of the various crew members aboard? Where CSDs, Pursers, No1s or what have you, actually are considered to be not only in charge of the cabin but also to be the end-responsible? In other words, considered the boss in both their own eyes and those of the rest of the cabin crew?

In our company, the chain of command was drummed into us from day one. I have never seen even an inkling of confusion on this issue.
The captain is also universally and amicably referred to as "The Boss" by the whole crew. His/her word is the law, and if the captain, while still on the ground, decides on a course of action which the highest ranking CC deems too dangerous, the only option the CC has is to leave the aircraft.
If the same happens in flight, the CC will have to do as the captain decides, while taking up the matter after landing via the proper channels.
System works fine.

Without getting into a rights and wrongs discussion but merely for "survey purposes", what's it like at your airline?


To get a good picture, it would be nice if you only participate in the poll if you are cabin crew!

Last edited by flapsforty; 7th February 2003 at 21:39.
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