Just in passing. Tonight I was booking with KLM and they invited me to complete a survey after I had finished. One of the questions - "The following list of statements describes different attitudes towards travelling. For each statement please indicate how strong you agree or disagree.
I think low-cost airlines cannot provide the same safety standards as the major airlines"
I found the layout of the questionnaire made it easier to tick the box 'agree completely' rather than 'disagree completely'. Seems a bit double dutch but what a question to be asking passengers.