You might want to also consider reviewing information on the Royal Aeronautical Society - Human Factors Group website. They have a Cabin Crew Standing Group that includes the following information:
Cabin Crew Standing Group (CCSG)
The Cabin Crew Group was formed at the request of the RAeS Human Factors Committee and has been running for over 4 years. It has hosted two major CRM Conferences aimed at cabin crew CRM instructors and assisted in writing material for the RAeS following the Helios accident. Its members come from a wide range of backgrounds and represent a cross section of the cabin crew industry.
CCSG Bulletins