BTW Guys, the Jetstar A330s come under the Qantas system of maintenance, are maintained by Qantas and overseen by Qantas.
Bloggs, I never said you don't speak to them at all, I simply stated you don't give them false information. You tell them what you know and sometimes that is nothing.
Every time we have a breakdown we go back to the cabin and address the passengers on the cabin interphone face to face.
We usually update them in person in the terminal on a regular basis. We take control when it is appropriate to do so.