I have not posted this on existing threads about the A380 and B787 because what I have to say is not type dependant but applies to any new airliner (or indeed any new military type).
Engineers and pilots involved in the design, manufacture, testing, inspecting, maintenance and service entry of any aircraft know that they cannot guarantee everything is perfect. This applies to the certification authorities as well. The final stage of testing, development and proving can only be done in service. To think otherwise is not to understand the business.
So from the engineers or test pilots’ perspective when anything goes wrong in early service and nobody is hurt every such incident represents invaluable knowledge which will allow them to refine the design or procedures associated with it.
Such incidents are therefore to be welcomed not wailed about on the internet. Remember this when the first lightning strike is experienced. Hopefully nobody will be hurt but if they are then sadly that is the price of progress. If some commercial and
PR folk do not see things that way then I humbly suggest they do not fully understand the business they are in.