overnight on aircraft
Ok a 747/777 might be a big plane but it certainly isn't after spending a few hours on it...and it even shrinks more when it's full of passengers flying at night!
Although i'm not a flight attendant....YET! I have spent alot of time doing catering doing full cleans etc overnight on many different aircraft and airlines. So I get to experience different layouts and seats etc.
I also have rest breaks of 25 mins etc on overnight shifts whilsts the planes are EMPTY and on the ground at ground altitude! I must say that if anyone can perform excellent customer service and look immucalate from Dubai to Perth etc they are already doing a good job. I have also taken note that without a crew rest area like the 747 bunks it makes a big difference!! simply having complete privacy for 25mins allows you to "RELAX" it's that extra little bit that can make that tiny difference in working in the next hour.
Add:
Working at altitude with cabin air pressure at 7000feet
Dry air
Changing time zones
New crew
Expanding Airline
Confined area
Limited lighting
Hundreds of pax going through the same thing!
= You have a major job to do!
Unfortunately the crew are the face of the airline to the pax and the pax are usually unforgiving.