Hello Bealine
I suggest you take a look at this thread!
http://www.pprune.org/forums/showthr...threadid=80121
Things were apparently very difficult at LHR.
I feel the person who started the thread has a valid complaint although he seems to have been shouted out by the admirable BA unity in PPRUNE.
While BA certianly cannot be faulted for things which are beyond their control, I presume the real test of good customer services lies in managing crisises! And from the post apparently this was far from ideal at LHR!.
I can sympathise with the poster as this just doesnt seem to be in Heathrow either. A friend of mine has been trying to get back from YYZ for the past two days and BA has been far from eloquent in enlightening him why the flight did not arrive for two days in succession!
Come on guys, we all know that while OPERATIONAL REASONS is an exquisite expression , a more lucid " problems due to runway non availabilty due to weather" is not going to do you any damage! Or will it???
Needless to say my friend has now found a more reliable source of information!
PPRUNE!
(NB This post is no way to crticise the good work the vast majority of airline staff are doing, but only to highlight the fact that more information to passengers does help!)