Wubble U said:
''To suggest that passengers have just been abandoned is, frankly, stretching credulity. Abandoned is when you get off the aircraft, are told that you've got to arrange your own hotel and transport at your own expense, told you may get your bags back or not, but it will be sometime in the next two weeks and when you turn up the next day there's nobody to speak to, not even an overwhelmed Customer Services desk. ''
Obviously you were there wubble u cos that is EXACTLY what happened except there was nobody to tell them when they would get their bags back
And all that snow on those pallets makes them so difficult to locate, what with the label being on the top of the pallett.... not!
Honestly the attitude of some of you in here (who obviously dont even know half the story or you would have known what the reference to Mr Bransons crew was about) just beggars belief... are you all ground staff that go around swearing at passengers who ask perfectly civil questions?
Don't you understand? They have now cancelled their tickets and rebooked with South African... hey that means BA have just lost £5000 in World Traveller Plus revenue instantly! Obviously BA's in such good shape now that anybody who moans when things go wrong can like it or take their money elsewhere.
I know how difficult things have been this week cos i've been in the thick of it myself- how else do you think you were able to wake Windsor up at 3am in the morning? I am complaining about the utter contempt with the way my friends have been treated... I am complaining about the fact that one moment they were being told the bags were enroute CPT, the next they're sitting airside! I am complaining about the fact that nobody from BA wanted to help, when people from BMI were going out of their way to try and sort something out from the mess. So you had a hard time! That's what you're paid and trained for. I get a hard time at work sometimes, but I don't go around swearing at pilots.
Then again you lot can just go and bury your heads in the sand while your pax run off to other airlines... who cares- they're only paying your wages.
All you BA staff who can't handle criticism, maybe you should have a look at this...
http://www.pprune.org/forums/showthr...threadid=80081