Terminal 4 Fiasco!!!
Sorry for posting this in Reporting Points to those of you that think it should be elsewhere, but I want you all to know what a disgrace BA is when things go wrong...
Five friends of mine arrived at LHR yesterday afternoon at 1700 for 1910 dep BA59 to Cape Town. They finally board at 2330, and are then told that they will be leaving without luggage as the crew will go out of hours if they have to wait for it to be loaded. We have now established that the hold was full of bags, but bags that should have gone to Toronto before that flight was cancelled!!! Now going to Cape Town?? Nice!
At 0100, still on the plane, Mr Bransons crew make an arse of it and thats it. They are told to get off and reclaim bags before being taken to local hotel. They get to baggage hall, which is total chaos! Old ladies in tears, families with kids who haven't been anywhere still waiting to get their bags back and... NO BA STAFF ANYWHERE TO BE SEEN!!!!! All offices closed, place like a ghost town. Lots of policeman yes, but no BA staff!!!!
After 1 hour they go home, minus baggage- fortunately they live locally so had a few hours kip.
Unable to get through to BA this morning, they finally give up and have bookedtickets on South African leaving Tuesday. Tehn they get through to BA to be told that they can go on Wednesday on Standby. No thanks, they say, we want our bags back. They are told to go and collect them from Terminal 4.
They trudge wearily back to Terminal 4, and find the 'customer services' queue stretches from one end of T4 to the other and out the door. They queue for 6 hours, to be told by a totally out of order ground staff person ''Havent you been listening to the ****ing announcements??''.
Still bagless, they are given bull!!!! that bags have already gone to Cape Town... hmmm interesting that as no flights have left for CPT since yesterday evening. They are told they will have to come and collect in 24hours from T4.
Come on somebody, Bealine etc, where are you??? Why are you giving passengers this bull*****?? The bags are in a pallett in Terminal 4 and you know it, so why lie?
BA have just abandoned these passengers, and hundreds others and are hiding behind the '' bad wx not our fault mate''. Erm, how does snow yesterday preclude a pallett being unloaded today??? Somebody care to explain why thes five, and i'm sure countless more, are now saying why they will no fly BA again?