SKYbrary - Airmanship Any operator striving for safety must have, apart from the mandatory programs like QA, FOQA etc. well established human resources manual addressing various topics but more importantly conveying a clear message of what the company's philosophy is.
http://www.skybrary.aero/index.php/C...ture_(OGHFA_BN)
http://www.skybrary.aero/index.php/A...SOPs_(OGHFA_BN)
I leave it to each and everyone to decide and choose.