'When are Thomson going to do something about their onboard product? Recently had the 'pleasure of a round trip LGW LPA and the decline in the quality of their on board offering was very marked.'
I agree with cym, in that the standard for in-flight service is no longer the same. In fact I used to work at Luton and had dealings with the in-flight catering/product managers and I was always impressed in how every detail for in-flight branding had to be meticulous-ranging from cooked meals to duty free sales. Britannia used to be very proud of it's award winning meals. I for one do not like a cheap service and do not like an expernsive service, thus Thomson should be in the middle range, but sadly is no longer. Leaving me and I am sure- many others to seek alternative airlines. I may be old fashioned? But I know how air travel should be!