Can any of you help me find the name of someone in mid to upper management at Korean Air who would want to know about errors and mismanagement specifically in Korean Air's Indonesian (Jakarta) telephone reservations department?
I would like to contact someone at KA who is responsible for insuring that the Indonesian reservations team is effective, or someone who would be annoyed to know that that this department was being mismanaged.
I do not want an Indonesian contact at KA's Jakarta office since it's already obvious that the department there in Jakarta is managed poorly and whomever is minding the store thinks it's okay to be sloppy.
Alternately, would anyone know the correct job title of someone responsible for setting up and training the reservations staff in the various regional/country offices?
Very much obliged for any help or enlightenment.
