Plazbot - what crap. I said I'd happily take a rebuke, but lets not forget: 1. The mindset of the pilot has a direct correlation to safety, and, 2. I'm paying for that service.
Would expect a checkout assistant to speak to you like that in fortnum, or where ever you shop? Or how about your lawyer?
If I spoke to a client like that, I'd be disbarred, no two ways about it.
So yes, I thought I'd gauge reaction and then consider whether to complain. Given the protective nature of some ATS operators it appears to me that complaining is absolutely the right thing to do.