IMHO Al Bakar comes across as a bit of a bully boy.
If you look at the current fleet of in-service 787's in Flightaware, and check the available flight histories, there is only the United diversion.
Obviously Boeing completely screwed-up with their assumptions on how fast they could bring to service such a completely new design, and if I were a Boeing shareholder I would have been a bit annoyed with the constant delays.
However, most of the airlines seem to be very happy with the performance of the aircraft in service, ANA, for example see a greater demand by passengers who want to fly on it.