What's going on in terminal 3 arrivals? Went there to meet my other half. approached LHR 15.00, arrived at the gate 15.30, met at the arrivals hall 16.45. Immigration was hell, someone describing it as worse than the 1st day of the sales. Is this the norm or a one off? Surely some werious questions need to be asked about the infrastructure of LHR before even thinking of a 3rd runway.
A total disgrace.