The current culture came from the top i.e. Greg Russell.
Lots of promises to the front line staff and feigned shock at the lack of availability of leave, career progression, staff planning, age profile, etc.
Guts the training area, dubious appointments/promotions followed by departures to pursue other opportunities. TFN is then pushed out the door following Credit Card issues.
What people did he appoint? What management structure did he put in place?