I would just argue that it isn't all doom and gloom. We have been through a difficult period but as you say optimism must be built, and it starts by having some positivity yourselves. All three services are doing some tremendous good, both on an individual and collective basis. All too often we focus on the negative, which is not healthy when our main business is unpleasant enough at times. The constant whinging i encounter is from people who won't leave and try something else to better their personal situation.
But that is just my experience.