A dose of reality
I too have watched an airplane push back (out of Madrid) behind the nonchalant gate staff whilst they busily tried to sort out staff priorities. Plenty of seats but the service went without us-probably six or seven of us, all hues, IB staff and others-because the gate staff couldn't get their act together in time.
Surly cabin crew when you do board. They have little competition in their race to the bottom.
WW is the man to turn them around or throw them to the wolves. IB in it's present form isn't needed in a service industry.
S